Privacy Policy

Effective Date: January 12, 2025

This Privacy Policy (“Policy”) explains how SYCALYX LLC collects, uses, and shares personal information when you use the DelaySentry services (the “Services”). By accessing or using the Services, you agree to this Policy.

1. Information We Collect

  1. Account Information: We collect your email, password, and any other details necessary to register and maintain your DelaySentry account.
  2. Shipment Data: We store shipment tracking numbers, carrier statuses, original and current ETAs, and notification preferences (such as custom thresholds for delay alerts).
  3. Payment Information: Paid subscriptions use a third-party payment processor (e.g., Stripe). SYCALYX LLC does not store your full payment card details; these are handled by the processor.
  4. Usage Data: We automatically collect your IP address, browser type, system details, and timestamps when you interact with DelaySentry.

2. How We Use Your Information

  1. Provide the Services: We use your account data, shipment data, and other inputs to provide tracking and notifications.
  2. Improve and Develop: We analyze usage patterns to enhance features, troubleshoot issues, and improve user experience.
  3. Notifications: If you enable email or SMS alerts, we use your contact data to send shipment updates. You can opt out via your account settings.
  4. Billing: For paid subscribers, we use your payment data (handled by third-party processors) to process payments and manage billing.
  5. Security and Compliance: We may use data to detect fraud, enforce our Terms, or comply with legal obligations.

3. Sharing and Disclosure

  1. Carriers and APIs: Relevant shipment data is shared with carriers (UPS, FedEx, USPS, etc.) and API providers to retrieve or update your tracking details.
  2. Service Providers: We engage third-party service providers (e.g., Supabase, Stripe, Twilio) for database hosting, payment processing, or communication. They access your data only to perform services on our behalf.
  3. Legal Obligations: We may disclose personal information if required by law or court order.

4. Data Retention

We retain your data as long as needed to provide the Services or as required by law. You may request deletion of your account and data, subject to any legal retention requirements.

5. Data Security

We implement reasonable measures to protect your data from unauthorized access. However, no system is completely secure, and we cannot guarantee absolute protection.

6. International Data Transfers

Depending on your location, your information may be processed in countries with different data protection laws. We take steps to ensure compliance with applicable regulations (e.g., GDPR for EEA residents).

7. Children’s Privacy

DelaySentry is not intended for individuals under 18. We do not knowingly collect data from children. If you believe a minor has provided us personal information, that data may be removed without notice.

8. Your Rights and Choices

  1. Access and Update: You can review or update your personal data within your account.
  2. Opt-Out: You can unsubscribe from texts or emails via links provided in the messages or your notification settings.
  3. Delete: You can request account deletion. We will comply unless retention is required by law.

9. External Links

Our Services may link to websites or services outside of DelaySentry. SYCALYX LLC is not responsible for the privacy or content of those external sites. Review their policies before providing personal data.

10. Changes to This Policy

SYCALYX LLC may modify this Policy from time to time. We will provide notice of significant changes (e.g., by posting on our site). Continued use of DelaySentry after changes take effect means you accept the revised Policy.

Last Updated: January 12, 2025